FREQUENTLY ASKED QUESTIONS   /  FAQ

Are Crisattelier jewellery pieces handmade?

Yes. Every piece is handmade in my workshop, and I personally take care of each stage of the process.

Because of this, small differences may occur between pieces, particularly those made individually. These characteristics are part of their handmade nature.

What materials do you use?

The main material I work with is sterling silver (925). Depending on the piece, I may also work with other materials.

The specific materials used are indicated on each product page.

Are the pieces unique?

Many Crisattelier jewellery pieces are unique or available in very limited quantities.

When a piece has limited availability, this is indicated in the shop.

Can I order a personalised piece?

Yes.

With Tell Me Your Story, you can tell me what you would like to turn into jewellery: a person, an animal, a photograph, a memory or a special story.

You don't need to know exactly what the jewellery will look like. Simply tell me your story and together we will find a way to turn it into a unique piece.

Can I modify a piece shown in the shop?

It depends on the piece.

If you would like to change something about an existing piece, please contact me at crisattelier@gmail.com before placing your order and I will see what is possible.

How long does personalised jewellery take to make?

The time required depends on the complexity of each project.

Before starting a personalised piece, I will let you know the estimated making time.

Where do you make your jewellery?

All Crisattelier pieces are designed and handmade in my workshop in Sant Antoni de Vilamajor, Barcelona.

Where do you ship?

I currently ship to Spain and selected European countries.

The countries available and the shipping costs are shown during checkout.

You can find full details in the Shipping Policy.

How much does shipping cost?

In Spain, shipping costs €6 for orders of 1 or 2 products and is free for orders of 3 or more products.

For the available European countries, the cost depends on the destination and is shown during checkout.

You can find the full rates in the Shipping Policy.

Can I return a piece of jewellery?

For distance purchases, non-personalised products may be subject to the 14-calendar-day right of withdrawal, in accordance with applicable legislation.

Personalised pieces are subject to different conditions.

You can find full details in the Refund and Returns Policy.

What happens if my order arrives damaged or there is a problem?

Please contact me at crisattelier@gmail.com, providing your order number and explaining what has happened.

If necessary, you can attach photographs of the product and packaging so that I can help resolve the issue.

How can I contact you?

You can contact me at crisattelier@gmail.com.

I'll be happy to help with any questions about a piece, an order or a personalised project.