Shipping Policy
SHIPPING POLICY
Last updated: September 2026
1. Preparing your order
All Crisattelier jewellery is carefully prepared and packaged by hand in my workshop.
Products available for direct purchase are normally prepared before dispatch. For made-to-order or personalised pieces, the estimated preparation time will be communicated to the customer before the order is confirmed.
Once the order has been prepared, it is handed over to the carrier for delivery.
2. Destinations and shipping costs
Crisattelier currently ships to Spain and selected European countries.
Shipping costs are calculated during checkout and displayed before the order is confirmed.
Spain
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1 or 2 products: €6
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3 or more products: Free shipping
Europe – Zone 1
€8
France, Germany, Luxembourg, Belgium, Poland, Austria and Sweden.
Europe – Zone 2
€10
Italy, Portugal, the Netherlands and Ireland.
Europe – Zone 3
€14
Croatia, Finland and Iceland.
The shipping rates shown are the current rates for the available destinations and may be changed in the future. The applicable rate will always be the one displayed during checkout before the order is confirmed.
3. Delivery times
Delivery times depend on the destination and shipping service used.
Orders are handed over to the carrier once they have been prepared. Delivery times are estimates and may be affected by circumstances beyond Crisattelier's control, particularly during busy periods, public holidays or carrier-related incidents.
For personalised or made-to-order pieces, the estimated making time will be communicated to the customer beforehand.
4. Shipment tracking
When the carrier provides tracking information, it may be shared with the customer so that they can follow the progress of their shipment.
5. Delivery address
The customer is responsible for providing accurate information required for delivery.
If an order cannot be delivered because the customer has provided incorrect or incomplete information, additional redelivery costs may apply.
6. Delays or shipping issues
If a delay or problem occurs during transportation, Crisattelier will help the customer with any necessary communication with the carrier.
Crisattelier cannot guarantee an exact delivery date once an order has been handed over to the carrier, but will do its best to help resolve any issue.
7. Parcels damaged during transport
If a parcel arrives visibly damaged, we recommend contacting Crisattelier as soon as possible at crisattelier@gmail.com, providing the order number and, where possible, photographs of the packaging and product.
This will allow the issue to be reported to the carrier and the appropriate solution to be found.
8. Contact
For any questions regarding shipping, please contact: